Personal Offers - Anti-Virus/Spam Filtering

Feedback has shown that many customers are being plagued by the amount of unwanted (spam) mail received in their RYA-Online mailbox. To improve the level of service offered by RYA-Online we shall be implementing spam and virus filtering on the RYA-Online mail server to reduce the amount of unwanted and/or malicious mail received by our customers. We would like to stress that you will not need to make any changes to your dialup or e-mail settings as a result of the introduction of this service. All RYA Online features will continue to operate as before.

Any e-mail which the filtering system identifies as being spam will be automatically quarantined.  At periodic intervals, the system will send a quarantine digest, listing the subject line and sender of any e-mails which it has quarantined on your behalf.  The quarantine digest listings are sent out once a day starting in the early hours of the morning.  An example of one such listing is shown below.

If you find that the system has mistakenly identified an e-mail as spam, you can request that it be released by clicking on the link in the ´Release´ column. This will open a new message window using your default mail client, in most cases you can then simply click the ´send´ button and the complete message will be delivered to you by the spam filtering system within a short period.

Messages will be held in quarantine for a maximum of 5 days before being automatically deleted. You do not need to take any action in respect of unwanted messages – these will simply be deleted in due course.